Delivery, Returns & Cancellations Quick Facts

DELIVERY & RETURNS

Large commercial item delivery differs from everyday consumer goods. Please make sure you have read and understood the contents of this page. Please get in touch with our team if you have any queries.

Visit our FAQ's page for commonly asked questions regarding delivery, returns and cancellations.

Full details of our Terms & Conditions are available.

DELIVERY

Charges

FFD Catering Equipment deliveries under £200 will be subject to a delivery charge.

FFD Commercial Refrigeration deliveries are free to mainland UK addresses with some postcode exceptions and for deliveries to Scotland and Cornwall

FFD Grease Management Solutions deliveries are free to mainland UK addresses.

Postcode checker

Please use the Postcode Checker located on all product pages to calculate any delivery charge that may be applicable to your address. Potential charges will differ between equipment and manufacturers so please check each individual product that you are looking at.

Failed delivery

Please be aware that should delivery fail due to but not limited to any of the following: vehicle inaccessibility to the premises, none attendance of customer on site, failure to sign for goods, inability to get equipment into the building, failure to answer phone calls regarding delivery etc. then a restocking charge (typically a minimum of 25%) and/or a redelivery charge will be applicable. 

Delivery times

Standard delivery will be dependent on the product being ordered and stock status - taking place within 2-3 working days, 3-5 working days or with a lead time of approximately 6-8 weeks. Free Next Day Delivery is included on around half of our products so look out for these.

For next day delivery, orders must be placed and full payment cleared before the cut-off time. This will be dependent on manufacturer / product with the relevant cut-off time being displayed on each product page where applicable. We cannot offer next day deliveries for orders placed over the weekend or on bank holidays. All next day deliveries are subject to stock and take place on weekdays only (excluding Saturday and Sunday). Contact Customer Service for more details.

Deliveries are typically made between 8am & 6pm however a small number of manufacturers may deliver between 7am & 7pm. We are unable to give an estimate of delivery time as all deliveries are at the couriers discretion. Timed delivery options are available on selected products/manufacturers however this will incur a surcharge.

Delivery access

Standard deliveries are made on an 18 tonne vehicle (think a bin lorry). Delivery on a smaller vehicle can be arranged with prior notice however will incur an additional cost. 

Any vehicle access issues must be stated at the point of purchase. This includes parking restrictions, pedestrianised zones, narrow roads or possible obstructions including low bridges. A failed delivery due to inaccesibility will incur additional charges. For more details please call one of our advisors.

All deliveries are made to KERBSIDE ONLY at the nearest access point unless an "Unpack and Position" or other service, at an additional cost, has been requested. (This service requires clear, flat access otherwise the delivery will default to kerbside only).

Delivery services

Additional services such as recycling and position and unpack options are not available with next day deliveries. These services will be scheduled for a later date.

Deliveries are carried out by a third party courier company arranged by the manufacturer however we remain your main point of contact.

General delivery information

At the time of delivery you should be given the opportunity to check over your order before accepting and signing a receipt. If you are unable to inspect your order, please sign for as 'unchecked' and report any damage within 24 hours.

We will email any delivery information to you on completion of order.

Please measure any access point to the premises to make sure the unit/s will fit. Where units are too large to take into the premises and need to be returned, a restocking charge will be incurred. 

For shipping outside of the UK mainland we are able to deliver to UK based freight forwarding companies only.

RETURNS

CANCELLATIONS