A Word from our MD ...
"Hello and welcome to FFD Grease Management Solutions, a business I am proud to call 'the UK’s premier grease management solutions experts'.
For the past 12 years we have operated online but in fact our grease management solutions pedigree dates back much further to the mid 90’s. In this time we have had the pleasure of advising, specifying and supplying grease management solutions to 10’s of thousands of businesses across mainland UK, into Europe and indeed much further afield. Over this time we as a company have continually strived to learn, develop and grow into the business you see before you today. The main pillars of our business are Quality Commercial Equipment, Value for Money and A1 Customer Service.
Ultimately, the success of FFD Grease Management Solutions is easy for me to quantify. It is solely based on the sublime efforts and dedication of our staff who are committed to making FFD Grease Management Solutions a business where customers can feel assured that both honest, impartial expert advice and the very best of customer service are paramount.
At the beginning of 2019 I had the pleasure of being interviewed by a major industry publication, Catering Insight, where areas of discussion focused on our journey as a company so far, the current climate online for commercial refrigeration and catering equipment sector and my vision for the continued success and future of the FFD Group. You can read the full interview here."
Our mission at FFD Grease Management Solutions is to deliver dedicated service and support to each and every individual customer and all at competitive prices. We believe that offering quality grease management solutions to suit every budget shouldn't be at the expense of reduced customer service. We continually strive to give our customers a fully rounded shopping experience from offering impartial, expert advice on choosing the right product and a seamless, easy to use checkout process through to stress-free delivery and full aftercare.
Fridge Freezer Direct Ltd has been trading online for over 10 years. While we remain Fridge Freezer Direct Ltd. we now trade and are recognised as FFD Commercial Refrigeration, FFD Catering Equipment and FFD Grease Management Solutions. We believe that this allows us to offer a more comprehensive service to our customers that individually addresses every aspect of a hospitality and foodservice establishment.
Our directors and some of our long serving staff have over 20 years of experience in the commercial refrigeration, catering equipment industry and grease management solutions and use this knowledge to fulfil our mission to become the Number One online authority in our sector. We believe in offering all our customers, old and new, free, impartial advice plus genuine value for money and the best price possible on all our products.
With Circa 13,000 products sourced from over 30 different manufacturers and distributors, we are confident we have everything you could possibly need for your business. Our loyal customer base includes restaurants, bars, bistros and many, many other similar establishments from all corners of the country. We are also proud to have served many public sector organisations from police forces, MOD and hospital facilities all over the UK. Hailing from Hinckley, Leicestershire, we are perfectly situated in the middle of the country.
We source our extensive range of products from a wide range of suppliers and manufacturers. From entry level products to some of the biggest names in the food service equipment arena, we can cater for every budget. Our strong relationships with the likes of Greasemaster and GreasePak and many more quality manufacturers allow us to offer our customers superior advice, products, and support all with great prices.
The majority of our suppliers are based in the UK ensuring that delivery is swift and our customers receive their orders in the shortest time possible. While we mainly distribute to the UK mainland, we are able to (and have previously) shipped to Europe and elsewhere in the world. If you need help shipping equipment worldwide, get in touch. We can help to make arrangements with couriers and shipping companies to make sure your equipment ends up where it needs to be.
At the heart of FFD Grease Management Solutions are our dedicated teams. Each team specialises in their particular area, yet all work succinctly together to deliver a well-rounded professional experience for each and every customer. Continuously striving to develop and grow, our team undertakes regular training to guarantee that our customers can benefit from the highest level of expertise.
All of our sales team are fully trained and possess the experience to give expert, impartial advice to make sure that every customer invests in grease management solutions perfectly suited to their business' needs.
Our Customer Service
Providing full and uncompromised support, our customer service team are there for our customers every step of the way whether with regards to delivery or anyother aspect of after care. If you experience a problem, just get in touch and we'll help to get it sorted.
Dealing with all aspects of ecommerce and any web related issues, our IT team strive to give our customers the best online experience possible.
FFD Grease Management Solutions has continually developed the internal management structure to ensure each and every department has clear direction and purpose. From our sales manager & customer service manager through to our finance director & managing director we ensure that all internal processes are rigorously tested and honed to ensure FFD Grease Management Solutions operates at peak performance, day in, day out.
Having been an online presence for over 10 years, the longevity of the FFD Group is apparent and as such we are always looking for talented individuals to join our team. If you're interested in a career at FFD Grease Management Solutions get in touch via our Careers Page.
Our friendly and positive attitude means you will feel comfortable when speaking to us. We are always happy to help and, if you do not want to place your order online for any reason we are available to take phone orders. All of our sales staff have been expertly trained so you can be sure of a professional service every time, no question is too big or small. Feel free to call us anytime, even if it is just for advice, we are happy to help.
We have several contact methods, all of which we will reply to as soon as we can in a friendly, informative and polite manner. Contact Us via telephone, email or live chat.