General Frequently Asked Questions

Last Updated: 21st Mar 2024

At FFD Grease Management Solutions we pride ourselves on our outstanding customer service and support. We often find that the same questions repeatedly come up, and so we've created our General FAQ page to clear up some of the most commonly asked questions.

For frequently asked question regarding deliveries and returns please see our Delivery & Returns Quick Facts page.

If you have queries specifically regarding warranty please see frequently asked questions on our Warranty Quick Facts page.

If you have any other queries please contact us either by phone, email or via Live Chat.

What Payment Types Do You Accept?

We accept all major UK registered credit cards and debit cards as well as American Express. Payment can also be made via a bank transfer. When a bank transfer is the preferred method of payment, it should be noted that we will not place your order until the total amount has cleared in our account. Google Pay, Apple Pay and PayPal can also be used for payments. Leasing is available however this may take between 7-10 working days to arrange. We also offer an iwocaPay option where payment can be spread over 3 months interest free or over 12 months with an interest charge of 3.33% per month. For more details please get in touch with our team. Where leasing or iwocaPay payment options are used, the agreement is held with that company, and you are agreeing to and bound by their terms and conditions.

How Do I Make Payment?

You can order securely online via our website through Stripe. We also have Link payments available for even faster payments and checkout.

With PayPal, Google Pay and Apple Pay you can speed through checkout using the information already stored in your account. There’s no need to re-enter your payment or address details. These options give you a fast, easy, and secure way to pay for products and services on our site.

Orders can be placed online 24 hours a day, 7 days a week however if placed outside of working hours the order will not be processed until the next working day.

What If I Do Not Want To Put My Card Details In Online?

If you feel you do not want to input your card details online you can still proceed with your order paying by either bank transfer. If you wish to discuss payment options you can call us direct on local rate 01455 815215 during the hours of Monday - Friday 9.00am - 5.00pm. We have 10 lines, so someone will always be available to take your call during these hours.

Do You Accept Credit Cards Registered Outside the UK?

No, only UK registered cards are accepted.


We Care for Your Security

We understand that you're concerned about the security and privacy of your online transactions. This is why we use a secure certificate on our websites to ensure that your valuable data, such as credit card details, are encrypted when you interact with our site.

Are My Credit Card Details Secured?

We use the latest encryption methods and provide physical security for our data servers to gather your personal information such as your address and phone numbers. Your credit card details are only entered on our payment partners highly secure servers direct from Stripe. 

Most experts agree that credit card transactions over the Internet are the safest of all common credit card purchases. It has been confirmed that most Internet fraud involves people presenting merchants with stolen cards, not people stealing credit card information from the Internet.

Internet commerce is fast becoming the preferred method of shopping for quality, variety and price. The SSL Protocol used by FFD Grease Management Solutions assures that your shopping experience is secure and confidential.

How Do You Secure My Payment Information?

We employ state-of-the-art data encryption to ensure safe and secure transactions to our site.

Your computer and ours agree to transpose whatever we are sending into an unintelligible "hash" of characters, using a technology called SSL. For example:

3048 0241 00C9 18FA CF8D EB2D EFD5 FD37 89B9 E069 EA97 FC20 5E35 F577 EE31 C4FB C6E4 4811 7D86 BC8F BAFA 362F 922B F01B 2F40 C744 2654 C0DD 2881 D673 CA2B 4003 C266 E2CD CB02 0301 0001

Without the information on your computer or ours, no one can understand our encrypted communication.

For your safety, please expect anyone who communicates confidential information with you on the Internet to use encryption, the way we do.


How Do I Know You Are A Real Organisation?

To generate an encrypted SSL transmission, a web server requires an SSL Certificate. Checking a website's certificate is good practice that helps you avoid spoof websites, sometimes called "phishing" sites. To check the certificate, click on the padlock. Your browser will show you the name of the owner of the certificate. This name should match the name of the website operator.

Our SSL certificates are issued by a leading certificate authority. Certificates enable a secure level of encryption. They also confirm that messages between your device and the website are secure.

The SSL certificates we use prove our control of the domain you are visiting. When you shop online, you deserve to know who you are interacting with.

Seeing a site with an SSL Certificate, confirms two essential factors:

  • That you have a secure SSL (encrypted) link with this website
  • That this website encrypts messages sent over the internet

What Is SSL?

Secure Sockets Layer, SSL, is the security technology for encrypting a link between a web server and a device. All data passed between our web server and your device remains private and secure.

Whenever you communicate with us on our payment pages, a small padlock appears near the address of the page you are on as a sign that we are now engaging SSL. You'll also notice that http:// is replaced by https:// (The 's' stands for 'Secure').

What Is Your Privacy Policy?

We will add your address to our mailing list for news, updates and promotions when you place an order with us. We collect personal data primarily to provide you with efficient customer service. We do not give out email address details to any third parties. Read Our Full Privacy Policy

Products & Purchases

Will My Item/s Look Exactly Like the Picture on the Product Page?

Images on our site should be used for illustration purposes only. Although equipment is generally the same as shown in the pictures, there may be minor variations on some occasion.

What Do I Need To Do Before I Order?

It is your responsibility to make sure that the equipment you order is suitable for your intended use. This includes making sure that all sizes, power requirements and drainage etc. are compatible with your premises prior to making a purchase. If you are unsure about anything regarding equipment, get in touch with our team of experts who will happily advise on the most suitable unit for you.

I've Ordered Incorrectly, Can I Get a Full Refund?

If you place an order and realise that you have ordered the wrong equipment we may be able to rectify this for you providing you notify us immediately AND your order has not been dispatched from the manufacturer. If your order is in transit, or you have received delivery, returns and refunds can only be made at the discretion of the manufacturer and will be subject to a restocking charge. Any equipment that is permitted to be returned or refunded must arrive back to the manufacturer as it was delivered. This includes original packaging including protective film, wrapping and pallets. Equipment must not have been unwrapped, switched on or used.

Where these points are satisfied a refund may be given, minus a restocking fee.